It does not matter if the project is taking place in the front-office where the business processes impacted are critical to winning and retaining intermediary support and customer; or in the back-office – where although systems are often seen as delivering a commodity service, they are fundamental to providing asset finance – and still very much offer opportunities to deliver efficiencies customer service and to innovate. Implementing IT in one or both these areas has been likened to performing heart and lung surgery while driving a car to the hospital.
It doesn’t take too many years of experience to know that its better to operate at the location of the project rather than elsewhere – but with modern working methods, tools, technology and mindset, we can offer cost effective engagement models which do not diminish project success